What is a Pre-order?
A pre-order is a title which hasn’t yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.
Do you charge for Pre-orders up front?
We offer many pre-order titles on the site and try to price these with a good up front discount. We currently charge for pre-orders in advance, often we source difficult to find titles so this process is helped along the way by knowing there is a firm order.
How do I change the delivery address for a Pre-Order?
Providing the Pre-order hasn’t already shipped, just drop us a line at here requesting the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.
Can I cancel a Pre-order?
We can cancel Pre-orders providing they haven’t already shipped. Please drop us an email through our web form here.
It’s now the release date but my order hasn’t been sent? What do I do?
We aim to display as much up to date information as possible on our website. However, there may be a rare occasion where the release date has been changed by the publisher at the last minute. Don’t panic! Just drop us a line or two here and we’ll get as much information as we can for you.
It hasn’t been released yet but the website states Item Unavailable. What does this mean?
We currently list the item as available as we have fulfilled our all pre-order stock levels and unable to accept any further orders. However, the item may be available again for pre-ordering again at some point before the release date.
How can I contact you?
The most convenient way to contact us is by filling in the online contact form found in the Contact page or by email on email@example.com. You can also contact us by phone on +356 2122 6093 or mobile +356 7722 6093.
Alternatively we are always happy to hear from you and help with any queries or problems. We endeavour to answer all queries within 24 hours.
We are also very happy to receive your feedback and suggestions. All emails are personally read and replied to by our Customer Service staff. Please send your emails to firstname.lastname@example.org
Which payment options are available to me?
We are delighted to be able to accept PayPal and Bank Order(s). Paying by cheque is only available to residents in Malta and Gozo and is to be made payable to Buzzer Stationery.
How much is delivery?
Delivery for Malta and Gozo is €10 for up to 2kg. International shipping is €30 for up to 2kg. In case total weight of your products exceed 2kg, the management will contact the buyer, notifying them and providing an updated invoice with the correct shipping charges.
Can you offer a specific day for when delivery will be made?
Sadly not, the majority of deliveries are handled by domestic postal services, and we cannot offer a definitive time or date for when deliveries will be made.
Are items dispatched together, or in separate packages?
We find it more efficient to dispatch items together. This does not mean that if one of the products will be available that next day the order will not be shipped. In that case the customer will be notified of that delay and the order will be shipped without that product. The remaining products will be shipped accordingly when it would be available at no extra cost.
Can you provide tracking numbers for packages?
The majority of orders will not be traceable once they have been dispatched to customers. However, high value orders will be dispatched through DHL, UPS, Interlink, or Maltapost Registered and these can be tracked.
Can I cancel and return my order?
Sure, you can cancel your order within 30 days of receiving it by sending an email with the subject Order Cancel, quoting your order number in the email and which products. Once you’ve cancelled the order, you must send the parcel back to us within 14 days. Once we get it, you’ll be refunded the price of the item(s) within 14 days. You’ll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.
It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We’ll refund the same means of payment as you used to make your purchase.
The price of my pre-ordered book has dropped, can I receive a refund for the difference?
Sadly we are unable to offer retrospective refunds once an order has been placed and the sale price agreed between ourselves and the customer. However, pre-orders can be cancelled as long as they have not yet been dispatched to customers.